Terms & Conditions
Terms and Conditions of Holiday Lets
Reserving your Property
Please telephone or email us your interest in the property advising us of the availability you require. We will contact you as quickly as possible to advise on availability and tariff for that period.
Deposit and Balance
Once availability is confirmed and you have placed a provisional booking on a property, we require a completed booking form, a 30% deposit (which will also be used as a security deposit). Deposits are returned without interest, subject to dilapidations, normally within the first week following departure. A £20 booking fee, plus any pet charge, if appropriate. Some of our properties require a security deposit payable at time of the full balance being due. The security deposit is returned, if there are no claims against it for damages or cleaning charges.
Full payment of the booking is payable 12 weeks in advance of the date you wish the property for. If after making a provisional booking we fail to receive the deposit and the booking form, within four days, the booking will automatically lapse, so please ensure you check that it has been received. We will attempt to contact you, if it is not received, but sometimes this will not be possible. Returned cheques will incur a fee of £25.00. Please ensure there are sufficient funds before sending. Deposits are returned without interest, subject to dilapidations, normally within the first week following departure.
Cancellation by Client
If cancelling the booking, notice of cancellation must be sent by recorded delivery or registered post to the agent. Please also telephone us as soon as possible if you are cancelling your holiday. It is essential that you cover your booking with cancellation insurance, as both deposits and balances are non-refundable in the event of a cancellation by you. Whilst every endeavor will be made to re-let the property, in the event of cancellation, where this is unsuccessful the full balance will be payable. The deposit is non-refundable.
Changes to your reservation
Should you wish to change your reservation after we have already issued your confirmation, we may have to treat this as a cancellation of the booking, and hence you could loose your deposit and balance for the holiday. If this is the case we will advise you at the time and you can have the option to continue with the first reservation. Where ever possible we do try to accommodate our clients but sometimes, if we are fully booked it is difficult to achieve. If we can transfer your booking to another property an administration fee will apply.
Cancellation by Us
Where, for unforeseen circumstance we have to cancel the booking i.e. fire, flood, storm damage, illness, sale of property etc all monies will be returned in full. HMJ Properties shall not be held liable for any costs, inconvenience made to the client and the client shall have no claim against us or the owner.
General Terms of Stay
Weekly holiday lets normally run from Saturday to Saturday. They run from 4pm on date of arrival to 10 am on date of departure, unless prior arrangements have been confirmed with the agent. We can do short breaks but these are for a minimum of 2 nights.
Guests staying in the properties will not exceed the advertised maximum number allocated to each property, (excluding babies in cots).
Where the owner allows a dog to accompany the guests, any dog must be kept under strict control, not allowed to cause a nuisance to neighbours or to cause any damage, or be left unattended in the property. Pet bedding and basket must be supplied by the guest. Guests must remove all animal waste from gardens and animals are not allowed on any of the furniture, in any circumstance.
No alterations or additions to the property or its decorations, fixtures or fittings will be made by guests and no items specified in the inventory or any of the landlord's possessions will be removed from the property. The inventory means the list of the landlord's possessions at the property. No furniture will be moved from room to room and guests must put back to its original position any furniture which has been moved within the rooms. Additional charges may be taken from your security deposit if the property requires extra cleaning, beyond the normal amount reasonably required. These charges extend to the garden, where reasonable care has not been taken or the removal of dog faeces is required.
Guests must keep free from all blockages and obstructions all baths, sinks, lavatories, cisterns or pipes.
The properties are not to be used for parties, weddings or filming without written agreement, where in such cases the deposit will be increased.
The property, nor any part of it, is not to be used for any improper, immoral or illegal purposes. No notices or advertisements are to be displayed in the windows or elsewhere on the property. Guests shall not (nor allow others to) cause damage or injury to the exterior, structure or any part of the property or adjoining property.
Security Deposit
The occasional accident is bound to happen and any losses or damages during your stay must be paid for. Prior to your arrival, your property will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted, it is in your own interest to notify the Agent as soon as possible and at the latest by midday on the Monday following your arrival. You must notify the agent of any disrepair or defect in respect of the property or the fixtures and fittings and report any failure of mechanical or electrical appliances.
Ensure you leave the property as you find it. Any heavy cleaning required will be charged for, along with any breakages (including accidental chips to glasses, mugs etc which need replacing as a result), loses or damage to the garden (failure to remove animal waste etc) will be calculated and deducted from the security deposit.
Please be aware that you have a legal liability to pay for any damages you may cause to the property during your holiday. We ask all Owners to insure the property in respect of the usual risks covered by a building and contents policy and, whilst these policies will vary in specifics, the major perils should be covered. However, in certain circumstances, if you should cause any loss or damage by negligence, you may become liable and you would probably not be covered by the personal liability section of your own household policy. The Owner’s insurance is unlikely to cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will be able extend your normal cover to include your holiday home.
You must not do anything, or fail to comply with any requirement, as a result of which the policy of insurance effected by the owner for the property and the owner's fixtures, fittings and effects may become void or voidable or by which the rate of premium on any such policy may be increased.
Please also be advised to have travel insurance to cover any medical treatment while away, lost luggage, theft and transport delays.
Right of Access
We and the owner(s) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
Safety Regulations
The owner confirms that all furniture and furnishings comply
with the relevant fire safety regulations. The owner will ensure that all gas
appliances, flues and installation pipe work in the property are checked by
British Gas or CORGI registered technician on an annual basis and that a record
is kept stating the defects found (if any) and the remedial action taken. The
owner confirms that all electrical appliances and equipment supplied by them
are safe so as not to cause damage.
Smoking
All properties operate a non smoking policy and where this is breached the owner may wish to withhold some of the security deposit to cover the cost of carpet cleaning and cleaning of soft furnishings.
HMJ Properties and any of our property owners accept no responsibility for any loss or damage to any property/belongings (including vehicles) to any of our clients staying in any of our properties or any guests of our clients entering into our properties. We also reserve the right to demand the immediate removal of any persons who do not comply with these conditions or who by reason of any conduct are being detrimental to either the property or other holiday makers/neighbours in the area.
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