Terms & Conditions
Terms and Conditions - 2010 Holiday Lets
Reserving your Property
Please telephone or email us your interest in the property advising us of
the numbers in your party and the property you are interested in. We will
contact you as quickly as possible to advise on availability and tariff for
that period.
Deposit and Balance
Once availability is confirmed and you have placed a provisional booking on
a property, we require a completed booking form, a 30% deposit (which will
also be used as a security deposit). Deposits are returned without interest,
subject to dilapidations, normally within the first week following departure.
A £40 booking fee, plus any pet charge, if appropriate is payable at time
of booking. Some of our properties require an additional security deposit
payable at time of the full balance being due. We will advise of this at time
of booking. The security deposit is returned, if there are no claims against
it for damages or cleaning charges.
Full payment of the booking is payable 16 weeks in advance of the date you
wish the property for. If after making a provisional booking we fail to receive
the deposit and the booking form, within four days, the booking will automatically
lapse, so please ensure you check that it has been received. We will attempt
to contact you, if it is not received, but sometimes this will not be possible.
Returned cheques will incur a fee of £25.00. Please ensure there are sufficient
funds before sending.
We do not accept cheques from bank accounts that are not based in this country,
but we will give out our banking details to facilitate the electronic transfer
of monies. If this is coming from abroad there will be an additional supplement
to cover bank charges.
Cancellation by Client
If cancelling the booking, notice of cancellation must be sent by recorded
delivery or registered post to the agent. Please also telephone us as soon
as possible if you are cancelling your holiday. It is essential that you cover
your booking with cancellation insurance, as both deposits and balances are
non-refundable in the event of a cancellation by you. Whilst every endeavor
will be made to re-let the property, in the event of cancellation, where this
is unsuccessful the full balance will be payable. The deposit is non-refundable.
Changes to your reservation
Should you wish to change your reservation after we have already issued your
confirmation, we may have to treat this as a cancellation of the booking,
and hence you could loose your deposit and balance for the holiday. If this
is the case we will advise you at the time and you can have the option to
continue with the first reservation. Where ever possible we do try to accommodate
our clients but sometimes, if we are fully booked it is difficult to achieve.
If we can transfer your booking to another property an administration fee
will apply.
Cancellation by Us
Where, for unforeseen circumstances or circumstances beyond our control we
have to cancel the booking i.e. fire, flood, storm damage, illness, sale of
property, damage caused to property by previous occupants, etc all monies
will be returned in full. HMJ Properties shall not be held liable for any
costs, inconvenience made to the client and the client shall have no claim
against us or the owner.
General Terms of Stay
The period of let is from 10th July to 19th July. Please
advise us well in advance of what times you will be arriving and departing
from the property on these days. Where the times are outwith normal office
hours 0900hrs – 1700 hrs an additional charge of £20.00 may be applied for
handover of keys.
Guests staying in the properties will not exceed the advertised maximum number
allocated to each property, (excluding babies in cots).
Where the owner allows a dog to accompany the guests, any dog must be kept
under strict control, not allowed to cause a nuisance to neighbours or to
cause any damage, or be left unattended in the property. Pet bedding and basket
must be supplied by the guest. Guests must remove all animal waste from gardens
and animals are not allowed on any of the furniture, in any circumstance.
No alterations or additions to the property or its decorations, fixtures or
fittings will be made by guests and no items specified in the inventory or
any of the landlord's possessions will be removed from the property. The inventory
means the list of the landlord's possessions at the property. No furniture
will be moved from room to room and guests must put back to its original position
any furniture which has been moved within the rooms. Additional charges may
be taken from your security deposit if the property requires extra cleaning,
beyond the normal amount reasonably required. These charges extend to the
garden, where reasonable care has not been taken or the removal of dog faeces
is required.
Guests must keep free from all blockages and obstructions all baths, sinks,
lavatories, cisterns or pipes.
The properties are not to be used for parties, weddings or filming without
written agreement, where in such cases the deposit will be increased.
The property, nor any part of it, is not to be used for any improper, immoral
or illegal purposes. No notices or advertisements are to be displayed in the
windows or elsewhere on the property. Guests shall not (nor allow others to)
cause damage or injury to the exterior, structure or any part of the property
or adjoining property.
Security Deposit
The occasional accident is bound to happen and any losses or damages during
your stay must be paid for. Prior to your arrival, your property will have
been cleaned, the inventory checked and any missing items noted or replaced.
If you find any deficiencies or damages on arrival which have not been noted,
it is in your own interest to notify the Agent as soon as possible and at
the latest by midday on the Monday following your arrival. You must notify
the agent of any disrepair or defect in respect of the property or the fixtures
and fittings and report any failure of mechanical or electrical appliances.
Ensure you leave the property as you find it. Any heavy cleaning required
will be charged for, along with any breakages (including accidental chips
to glasses, mugs etc which need replacing as a result), loses or damage to
the garden (failure to remove animal waste etc) will be calculated and deducted
from the deposit.
Please be aware that you have a legal liability to pay for any damages you
may cause to the property during your holiday. We ask all Owners to insure
the property in respect of the usual risks covered by a building and contents
policy and, whilst these policies will vary in specifics, the major perils
should be covered. However, in certain circumstances, if you should cause
any loss or damage by negligence, you may become liable and you would probably
not be covered by the personal liability section of your own household policy.
The Owner’s insurance is unlikely to cover your personal possessions. You
would therefore be well advised to check on these points with your insurers
and you may find that, providing they are given notice, they will be able
extend your normal cover to include your holiday home.
You must not do anything, or fail to comply with any requirement, as a result
of which the policy of insurance effected by the owner for the property and
the owner's fixtures, fittings and effects may become void or voidable or
by which the rate of premium on any such policy may be increased.
Please also be advised to have travel insurance to cover any medical treatment
while away, lost luggage, theft and transport delays.
Right of Access
We and the owner(s) have the right to enter any accommodation (without prior
notice if this is not practical or possible) if special circumstances or emergencies
arise (for example if urgent repairs need to be carried out).
Safety Regulations
The owner confirms that all furniture and furnishings comply with the relevant
fire safety regulations. The owner will ensure that all gas appliances, flues
and installation pipe work in the property are checked by British Gas or CORGI
registered technician on an annual basis and that a record is kept stating
the defects found (if any) and the remedial action taken. The owner confirms
that all electrical appliances and equipment supplied by them are safe so
as not to cause damage.
Smoking
All properties operate a non smoking policy and where this is breached the
owner may wish to withhold some of the security deposit to cover the cost
of carpet cleaning and cleaning of soft furnishings.
HMJ Properties and any of our property owners accept no responsibility for
any loss or damage to any property/belongings (including vehicles) to any
of our clients staying in any of our properties or any guests of our clients
entering into our properties. We also reserve the right to demand the immediate
removal of any persons who do not comply with these conditions or who by reason
of any conduct are being detrimental to either the property or other holiday
makers/neighbours in the area.
Rental of Accommodation to Hotels/Guest Houses
Where the accommodation is rented out to a hotel/guest house type of establishments
they will have full responsibility to immediately reimburse HMJ Properties
for any damages to the building or its inventory should their guests cause
any such damages.
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